I got an interesting and slightly distressing e-mail the other day from a longtime friend of mine. We'll call him Ben. Ben is a programming team leader and wrote to me asking, "How do I get my programmers to take pride in their code? I've lent out my copy of Code Complete (Steve McConnell's superb book on software construction techniques), I've preached about how consistent style makes maintenance and upgrading easier, and I've provided countless examples, all to no avail. Some of my team's ...

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